SALES EXECUTIVE

Role Overview & Job Description (Sales Executive):

Convert qualified leads into bookings and collections through a compliant, documented process. The Sales Executive is responsible for lead response, qualification, site visits, follow-ups, booking coordination, documentation support and collection follow-up - without making any unauthorized commitments.

Core responsibilities:

• Capture every inquiry in CRM/ERP with correct source code and project mapping (no missing leads).
• First call within defined SLA; qualify customer requirement (budget, configuration, location, timeline).
• Schedule and conduct site visits; provide accurate product information (carpet area, amenities, timeline) as per approved material.
• Maintain disciplined follow-up cadence; update next action/date in CRM daily.
• Share only approved rate card; raise discount/scheme requests through SAL-M with evidence (no verbal commitments).
• Coordinate booking process: unit selection, booking form, token receipt process (bank-only), and document collection.
• Support collections: remind payment milestones, track ageing, coordinate with CRM/Accounts for receipt allocation.
• Handle customer concerns professionally; escalate unresolved complaints >48 hrs or legal notice risk.
• Maintain audit trail: call logs, visit logs, approvals, customer communications.
• Collect competitor/market feedback and share weekly insights to SAL-M.